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Setting Up Respondo

This guide walks you through setting up Respondo for your customer service workflow.

Step 1: Create a Respondo project

From your dashboard, click "New Project" and select Respondo. Give it a name and choose your primary language.

Step 2: Connect channels

Respondo supports multiple communication channels:

  • **WhatsApp Business**: Connect via the WhatsApp Business API
  • **Telegram**: Add the Respondo bot to your Telegram channel
  • **Email**: Forward your support email to your Respondo inbox
  • **Web Chat**: Add the chat widget to your website

Step 3: Train the AI

Upload your FAQ documents, product catalogs, and support templates. Respondo will use these to answer common questions automatically.

Step 4: Configure routing

Set up rules for routing conversations to the right team members based on language, topic, or priority.

Step 5: Go live

Enable the AI responder and start handling customer inquiries. Monitor the dashboard for conversation metrics and AI accuracy.